Help Center

Email us at support@softshop.us within 7 days of your delivery date.

Important: 

• For returns due to defects please provide picture and short description of the defect for your request.
• Requests without picture and description will not be processed.
• Next steps will be provided upon validation. 
• We will not issue refunds for items confiscated by your local Customs. It is the Buyer’s responsibility to check with their local Customs office to make sure they are buying products that do no violate local laws. If Customs should confiscate or return a package to us, the Buyer is responsible for all shipping charges to and from us. Soft is not responsible for confiscated goods or undelivered goods.

This is to prevent fraud and false cases.

Thank you for your understanding. We aim for pleasing you... on legitimate cases.

Yes, all Soft Shop's shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

Soft and great fit. If there are any issues please let us know! Refer to Return Policy or Contact Us.

Sizing chart

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.  

Note that additional exchange fee may apply if your currency is other than US dollars.

Orders fulfilled in Mexico may be charged taxes, but they won't be charged customs duties.

We transport all orders fulfilled in Mexico to a distribution center in San Diego, and we ship them out from there. Since products are technically shipped from the US, they won't be charged customs, but will be charged tax.